Terms & Conditions

ShipDirect provides B2C personal shipping services and B2B wholesale export coordination from Canada to Senegal. Services are subject to availability and applicable Canadian export and Senegalese import regulations.

All prices are quoted in Canadian dollars (CAD) and represent one-way shipping from Canada to Senegal. Prices are subject to change. Any additional charges (pickup, local delivery, oversized items) will be communicated to you in advance. Full payment is required before goods are accepted for shipping.

ShipDirect does not ship illegal substances, weapons, counterfeit goods, unapproved perishables, or any items prohibited under Canadian export law or Senegalese import law. It is your responsibility to ensure all goods comply with applicable regulations. ShipDirect reserves the right to refuse any shipment at its sole discretion.

Our listed prices cover transportation from Canada to Senegal only. Customs duties, import taxes, port handling fees, and any other charges levied in Senegal are the sole responsibility of the recipient.

ShipDirect is not liable for loss, damage, or delay caused by factors outside our reasonable control. Our liability for any claim is limited to the shipping fee paid by the customer for that specific shipment. Customers with high-value goods are encouraged to obtain independent cargo insurance.

Customers are responsible for delivering goods to our Ottawa drop-off location (address provided upon confirmation), unless a paid pickup has been arranged in advance. Pickup services are subject to availability and will incur an additional charge based on distance.

Standard delivery is collection by the recipient at our Keur Massar, Senegal facility at no additional charge. Local delivery within Senegal is available for an additional fee, arranged in advance.

Commercial and wholesale orders are governed by separate written agreements between ShipDirect and the client. ShipDirect's responsibility ends at the designated port in Senegal.

Cancellations may not be possible once a shipment has entered processing. Refunds are evaluated on a case-by-case basis. No refunds will be issued for shipments that have already departed.

These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Ontario, Canada.

ShipDirect may update these Terms & Conditions at any time. Updated terms will be posted on this page with a revised effective date.

For questions about these Terms & Conditions: