Step-by-Step

How Shipping Works

From your first message to delivery in Senegal — here's exactly what to expect when you ship with ShipDirect.

Pack your goods at home
1Pack your goods at home
Drop off with ShipDirect in Ottawa
2Drop off with ShipDirect in Ottawa
Your shipment leaves by sea
3Your shipment leaves by sea
Family in Senegal receives the package
4Family in Senegal receives the package
  1. Step 01

    Step 01: Request a Quote or Contact ShipDirect

    Start by filling out our online quote form or reaching out by phone or email. Tell us what you need to ship — type of goods, size, and weight — and we'll confirm pricing, availability, and next steps within one business day.

    Use the online quote form, email info@shipdirect.ca, or call 613-700-2747
  2. Step 02

    Step 02: Drop Off Your Goods (or Request Pickup)

    Once confirmed, your drop-off location will be provided to you. If you need pickup, we can arrange it for an additional charge depending on your distance. Ensure goods are properly packed before drop-off.

    Drop-off location confirmed after booking · Pickup available for extra charge
  3. Step 03

    Step 03: We Handle Everything

    Our team handles all logistics — consolidation, packaging verification, export documentation, and vessel coordination. Your shipment is dispatched to Senegal on the next available vessel.

    ShipDirect manages all export documentation and shipping logistics
  4. Step 04

    Step 04: Shipment Arrives in Senegal

    Your goods arrive at the port and are transferred to our Keur Massar facility. You'll be notified when your shipment is ready for collection. Port fees, customs duties, and clearance charges in Senegal are the recipient's responsibility.

    Arrival: Keur Massar, Senegal · Port fees & customs are recipient's responsibility
  5. Step 05

    Step 05: Collect or Request Local Delivery

    The recipient collects their goods at our Keur Massar facility at no additional charge. Need delivery within Senegal? We can arrange local delivery for an extra fee — just let us know in advance.

    Free pickup at Keur Massar · Local Senegal delivery available for extra charge

Important Notes

In Canada

  • Pack goods properly before drop-off
  • Pickup fee varies by distance — request a quote in advance
  • Some restricted items may not be eligible for shipping

In Senegal

  • Customs duties and port fees are the recipient's responsibility
  • Free collection at Keur Massar
  • Local delivery within Senegal available for an extra fee

Ready to Get Started?

Fill out our quote form and we'll take it from there.

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