Privacy Policy

ShipDirect ("we", "us", or "our") is committed to protecting the privacy of our customers, visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We may collect the following categories of information:

• Contact information (name, phone number, email address)
• Shipping details (pickup/delivery addresses, goods descriptions)
• Payment information (processed through secure third-party processors)
• Business information for B2B clients (company name, trade details)
• Website usage data (pages visited, time on site, browser type)

We use the information we collect to:

• Process and fulfill shipping orders
• Communicate with you about your shipments and quotes
• Prepare export and customs documentation
• Provide and improve our services
• Comply with legal and regulatory obligations
• Send operational communications related to your orders

We do not sell your personal information. We may share your information with:

• Logistics and shipping partners required to fulfill your shipment
• Legal or regulatory authorities where required by law
• Subcontractors bound by confidentiality obligations

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. Shipping records are typically retained for a minimum of seven (7) years as required by Canadian customs and commercial regulations.

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information where applicable

To exercise these rights, contact us at info@shipdirect.ca.

Our website may use cookies to enhance user experience and gather analytics data. You may disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: