Frequently Asked Questions

You can ship a wide range of personal goods including clothing, household items, food, electronics, furniture (sofas, tables), and vehicles (sedans, SUVs, trucks). We ship via large bags (Costco bags), small boxes, large boxes, barrels/drums, and full vehicle export. If you're unsure whether a specific item is eligible, contact us before booking and we'll confirm.

Our standard process is for customers to drop off their goods at our Ottawa location (the exact address will be provided upon booking confirmation). If you're unable to bring goods in yourself, we can arrange pickup for an additional charge depending on your location and distance.

Yes, we can arrange pickup in Canada for an additional charge. The fee depends on your location and distance from our Ottawa facility. Contact us at 613-700-2747 or info@shipdirect.ca to request a pickup quote before scheduling.

All B2C shipments arrive at our Keur Massar facility in Senegal. Recipients collect their goods there at no additional charge. We'll notify you when your shipment is ready. Bring valid identification when collecting.

Yes. If the recipient cannot collect from Keur Massar, local delivery within Senegal can be arranged for an additional charge. Contact us when booking to discuss delivery options and fees.

Transit times vary based on vessel schedules and consolidation timelines. Ocean freight to West Africa typically takes several weeks from departure. Contact us directly for current transit time estimates. We'll keep you updated on your shipment status.

It depends on the shipment type. For B2C parcels and furniture, our rates include customs duties, port handling fees, and all import charges — no hidden fees. For vehicles (sedans and SUVs/trucks), port fees are due together with our shipping fee; customs duties can be paid directly by the client or remitted to ShipDirect and we pay on their behalf. For B2B wholesale orders, customs and port fees are entirely the client's responsibility.

Yes. We ship sedans for $1,600 CAD + tax and SUVs or trucks for $1,700 CAD + tax, one-way. Port fees are due together with our shipping fee. For customs duties, the client can pay directly at the port or remit the amount to ShipDirect and we will pay on their behalf. Contact us to discuss vehicle preparation requirements and documentation needed.

Yes. We ship sofas and standard furniture pieces for $500 CAD. For other oversized or non-standard items, contact us to confirm eligibility and get an accurate quote. Items must be properly packed and wrapped for ocean transit.

Three ways: (1) Fill out our online quote form on the Get a Quote page; (2) Email info@shipdirect.ca with details about your shipment; or (3) Call 613-700-2747 to speak with our team directly.

ShipDirect supplies premium Canadian agricultural products for wholesale export to Senegal. Our range includes chickpeas (Kabuli, Desi, Chana Dahl), peas (whole green, yellow, split), lentils (red, green, yellow, split), beans (kidney, navy, black, pinto), spices (mustard, coriander, flax, caraway), and ground products (flours and ground spices). Contact us for full product specifications and current availability.

Yes. ShipDirect sources products directly from Canadian suppliers and acts as your dedicated supply and export partner. You don't manage individual suppliers — we handle product sourcing, quality, and export logistics on your behalf.

No. B2B rates cover product sourcing and export coordination up to port in Senegal. Customs duties, port handling fees, and all import-related charges in Senegal are the client's responsibility. This differs from our B2C (personal shipping) service, where these charges are included in the shipping rate.

No. ShipDirect's B2B service covers product supply and export coordination up to port. Once your shipment arrives at port in Senegal, you and your team are responsible for port clearance, customs procedures, and all onward logistics from port to your distribution point.

Absolutely. Our B2B service is designed specifically for wholesalers, distributors, importers, and commercial buyers in Senegal who need a reliable Canadian supply partner. We work with businesses of varying sizes and can accommodate both initial orders and large-volume recurring contracts.

B2B pricing is customized based on product type, volume, and shipping specifications. Contact us at info@shipdirect.ca or call 613-700-2747 with your product requirements and estimated volume. We'll provide a detailed commercial quote tailored to your needs.

ShipDirect delivers to port. Once your shipment arrives at the designated port in Senegal, your responsibility begins — this includes coordinating port-side procedures, customs clearance, import documentation, payment of applicable duties and port fees, and arranging onward transportation to your distribution facility.